Managed IT service providers: How to stay away from outsourcing blunders?

Managed IT service provider
24 Sep
2019

More and more modern-day businesses are now shifting to managed IT service providers for IT management. Because of the growing dependency on the IT infrastructure, its management has become paramount for businesses. But all the IT infrastructures are not that simple. Most of the businesses that have an offshore location and that have huge dependency on the IT infrastructure have to deal with complex IT solutions. Installing and equipping your business with new-gen IT infrastructure may be easy but its management is not that easy. This is why managed IT service providers are in demand now.

A managed IT service provider allows you to offload all your IT hassle and focus on more important things. Most of the small and medium-sized businesses are not experts at dealing with the complex IT infrastructure which requires high standard skills and good expertise. So, if you have planned to hire an MSP for your business then you have made the most beneficial decision for your firm but in order to reap the advantages, you will need to avoid the outsourcing blunders mentioned in this blog post.

Never work with an MSP who is blank about your business

There is no denial in the fact that an MSP should be well-versed in managing your IT infrastructure but in addition to this, he should also be familiar with your business as well. This is why most IT experts will recommend you to go with specialized MSP rather than generic MSPs. If you will start working with an MSP who is not familiar with your business or who is not keen to learn about the need of your business then all your efforts of improving IT management will go astray.

Before starting to work with a managed IT service provider, you should always give them time to learn about your industry, business, operational need, specific IT needs and much more. Without knowing these things, an MSP might manage your IT infrastructure well but he will never be able to fulfill your specific IT needs. A thorough understanding of critical data and system will also increase the outsourcing liability and you will be able to trust your MSP without any doubt.

Don’t choose an MSP because of others

In many business strategies, we try to analyze the practice and measures adopted by our competitor and then on the basis of our analysis, we take the same or a modified action in our business. But such type of approach will never work in the case of choosing an MSP.

You will find many businesses choosing an MSP just because other businesses are working with the same MSP or on just a recommendation from a friendly business owner. You should know that you and other similar businesses might be using similar IT infrastructure but even with similar IT infrastructure, your IT needs will be different. No business, even after being in the same industry, uses the same strategy and business operation and therefore, how can the IT need be the same?

Choosing an MSP just because your competitor is working with it is another outsourcing blunder which you need to avoid. Analyze your own needs and requirements and then choose the right MSP on the basis of your specific business demand and situation.

Never choose multiple contractors

An old representative of C-suite might wish to have different baskets for storing different eggs and that’s why he can go with multiple contractors. But you should know that using multiple contractors may work in choosing a supplier for office items or buying helmets for construction workers but such an approach never works in the case of IT services. If you want to have a seamless IT infrastructure management then instead of your in-house IT team, you should never bring in any other IT managed service provider to work along with your chosen MSP.

Many companies think that by assigning the management of different IT infrastructure to different IT service providers, they will be able to get the best of both the worlds, but such an approach will become a complete mess. With multiple outsourcing for your IT infrastructure management, their work will start overlapping with each other and there will be no proper management of your IT infrastructure.

This is why it is necessary to choose a single managed IT service provider that can manage your entire IT infrastructure without the need of any other subcontractor.

Choosing an MSP for your business is the right decision but making outsourcing blunders will make your efforts go astray. Go through the above-mentioned outsourcing blunders while working with a managed IT service provider and make our outsourcing fruitful and advantageous.

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